Effective Date: 19 December 2025

This Shipping Policy outlines how Muett Trading (“Muett”, “we”, “our”, or “us”) processes and delivers orders placed through our WooCommerce online store.

1. Shipping Areas

Muett currently ships within South Africa only, unless otherwise stated. Delivery availability may vary depending on your location.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. Orders placed during peak periods or promotions may experience slight delays.

Once your order has been processed, you will receive a confirmation notification.

3. Delivery Timeframes

Estimated delivery times are as follows:

• Major cities and metropolitan areas: 2–5 business days
• Outlying or rural areas: 3–7 business days

Delivery times are estimates and may be affected by courier delays, weather conditions, or other factors beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address, order size, and courier rates. Any applicable shipping costs will be clearly displayed before payment is completed.

Muett reserves the right to update shipping fees at any time.

5. Courier Services

We use reputable third-party courier companies to ensure safe and reliable delivery. Once an order has been handed over to the courier, Muett is not responsible for delays caused by the courier.

6. Tracking Orders

Where available, tracking details will be provided once your order has been dispatched. Customers are encouraged to monitor delivery progress using the tracking information supplied.

7. Failed Deliveries

If delivery is unsuccessful due to incorrect address details, unavailability of the recipient, or failure to collect from a courier point, additional delivery fees may apply for re-dispatch.

8. Damaged or Missing Parcels

If your order arrives damaged or incomplete, please notify us within 48 hours of delivery. Supporting photographs may be required to assist with claims.

9. Risk & Ownership

Risk of loss or damage passes to the customer upon delivery to the specified address. Ownership of goods passes once full payment has been received.

10. Contact Us

For shipping-related queries, please contact:

Muett Trading
Email: info@muett.co.za
Phone: +27645125699

Muett — luxury within reach.