Effective Date: 19 December 2025

Muett Trading (“Muett”, “we”, “our”, or “us”) operates the Muett online store through WooCommerce. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website (the “Site”). By using our Site, you consent to the practices described in this policy.

1. Personal Information We Collect

a. Information You Provide

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Contact number
• Billing and shipping address
• Order and purchase history
• Any information you voluntarily provide via forms or communication

Payment details are not stored by Muett and are processed securely through WooCommerce-supported third‑party payment gateways.

b. Automatically Collected Information

When you browse our Site, we may collect:

• IP address
• Browser and device information
• Pages visited and actions taken on the Site
• Cookies and similar technologies used by WooCommerce

2. Lawful Purpose for Processing (POPIA)

We collect and process personal information only when lawful and necessary, including to:

• Fulfil and manage orders
• Communicate with customers
• Deliver products
• Maintain customer accounts
• Improve website performance and user experience
• Comply with legal and tax obligations
• Prevent fraud and secure transactions

3. Sharing of Personal Information

We do not sell personal information. We may share your information with:

• WooCommerce and website hosting providers
• Payment gateways
• Courier and logistics partners
• Professional service providers (IT, accounting, legal)
• Authorities when required by South African law

All third parties are required to comply with POPIA and maintain appropriate security safeguards.

4. Cookies & WooCommerce Tracking

Our Site uses cookies provided by WooCommerce and related plugins to:

• Remember cart contents
• Enable secure checkout
• Analyse traffic and performance

You may disable cookies in your browser settings, but this may affect site functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. However, no online system is entirely secure, and use of the Site is at your own risk.

6. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent for marketing communications

Requests can be made using the contact details below.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Children’s Information

Muett does not knowingly collect personal information from persons under the age of 18.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.

10. Contact Information

Muett Trading
Email: info@muett.co.za
Phone: +27645125699